Refund policy
Refund Policy
Thank you for choosing 73 Fly.
1. Digital Delivery
All eSIMs are delivered by email within minutes of purchase. Once your QR code has been sent, the order is considered fulfilled.
2. Eligibility for Refunds
We will review refund requests in the following situations:
• Your device is not eSIM-compatible and the QR code has not been scanned or activated.
• You purchased the wrong country or plan and the eSIM has not yet been installed or activated.
• There is a verified technical issue preventing activation or data use that cannot be resolved through troubleshooting with our support team and the network provider.
Refunds are not available once an eSIM has been successfully installed, activated, or used to access data, as this constitutes consumption of a digital service.
3. Troubleshooting Requirement
Because most connectivity issues are caused by device settings or incomplete installation, customers requesting a refund due to connectivity problems must first complete basic troubleshooting with our support team.
As part of this process, we may request screenshots of relevant device settings, including (but not limited to):
• eSIM installation status
• Cellular / Mobile Data settings
• Network selection settings
• APN configuration
• Data usage screen
If requested information or screenshots are not provided, we may be unable to verify the issue and a refund may not be approved.
4. How to Request a Refund
Please email contact@73fly.co.nz within 7 days of purchase and include:
• Your order number
• The email address used at checkout
• A brief description of the issue
• Any requested screenshots or troubleshooting details
Our support team will review the issue and aim to respond within two business days.
5. Processing Time
If approved, refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process the funds.
6. Consumer Guarantees
This policy does not limit your rights under the Consumer Guarantees Act 1993 (NZ) or other applicable New Zealand law. If our service fails to deliver as described, you may be entitled to a remedy under that Act.
7. Contact Us
73 Fly Limited
14F Vega Place, Rosedale
Auckland 0629
New Zealand